At Rajasthan Telecom, customer satisfaction and trust are our top priorities. We stand behind the quality of every product and repair service we deliver. This Refund & Return Policy outlines the terms for device replacements, repair warranties, accessory returns, and refund processing.

For brand-new smartphones, tablets, smartwatches, and premium audio products:

• 7-Day Replacement Window: If your newly purchased device exhibits a functional hardware defect within 7 days from the purchase date, it qualifies for an official Dead-on-Arrival (DOA) replacement.
• Brand Verification Process:As authorized retailers for top brands (Apple, Samsung, OnePlus, Vivo, Xiaomi, RealMe, etc.), the device will be inspected by the brand's official service center to confirm hardware non-performance. Upon receiving the DOA approval certificate, a brand-new unit is issued immediately.
• Condition Requirements: The returned device must include its original box, tax invoice, IMEI/serial match, and all original box accessories without physical or liquid damage.

We want you to be completely satisfied with your mobile accessories:

• Chargers, Power Banks, Earbuds & Cables: Eligible for a 7-day instant store replacement in case of manufacturing defects or charging failure.
• Screen Protectors & Cases: Tempered glass screen guards, lens protectors, and fitted back cases are non-returnable once opened or applied, unless found defective before application at the store.

Our repair services (screen replacement, battery replacement, motherboard fixes) are backed by our service guarantee:

• 90-Day Parts Warranty: Spare parts replaced by our team carry up to 90 days replacement warranty against part malfunction.
• Deposit Refund: If an advance deposit is paid for a repair part and our technicians determine the device cannot be fixed due to extensive board damage or unavailable parts, 100% of your advance deposit is refunded.

If you pre-book an upcoming flagships or new model launch:

• Pre-order advance payments can be cancelled anytime before device billing for a 100% full refund.
• Refunds for cancelled pre-orders will be credited back via the original payment method within 24–48 hours.

Once a return or refund request is approved:

• Cash Payments: Refunded immediately in cash or instant UPI transfer at our store.
• UPI / Net Banking / Card Payments: Reversed back to the customer's original bank account/card within 3–5 business days.

Refunds or returns will not be processed under the following circumstances:

• Physical drop damage, screen cracks, water/liquid exposure, or bent device frames occurring after purchase.
• Devices with missing original box, tampered IMEI stickers, or missing tax invoice.
• Unauthorized software modifications (rooting, custom ROMs, unverified OS jailbreaks).
• Change of mind after box seal has been broken on non-defective units.

To request a product replacement or discuss a service refund, visit our store in Jaipur or contact our support team: